Payment is requested at the end of each session for the services provided and is currently accepted by cash, cheque, bank transfer or standing order only. Payment should leave your bank account on the day of your scheduled service. However, it is the clients responsibility to amend a fixed standing order agreement when alerted by the company; in the event of a change to the hourly rate and/or changes to scheduled services received or cancelled for whatever reason.
Should you forget to leave a cash or cheque payment out, please leave enough to cover 2 visits at your next session. If you forget again, don’t worry I will call to arrange payment and to set up a standing order to make it easier for you. Bright Expectations reserves the right to suspend our service/s if payments are not received within our payment terms and/or charge you statutory interest on late payments.
In order to provide a cost efficient, reliable and high quality service there is a minimum service period of 2 hours which is charged at £34. Bookings can be made for a 2 hour session plus increments of 30 minutes thereafter.
Cancellation
Both Bright Expectations & the customer has the right to cancel a scheduled session due to unforeseen circumstances. Bright Expectations require 24 hours notice in respect of a cancellation by the customer; 50% of the agreed fee will be charged should a cancellation occur within 24 hours of the agreed commencement of a session.
Insurance
We have public liability insurance which covers your property up to £1,000,000.
Length Of Contract
Two weeks notice is required should you wish to cancel our services. During your initial visit we will ask you to sign an agreement, stating the dates/frequency of your scheduled sessions, our codes of practice and the fee per visit. If you decide to cancel our services we will then ask you to sign the same agreement to confirm that our services have ended. If you have any further questions, please do not hesitate to contact us.
Bank Holidays ~ Vacations ~ Adverse Weather Conditions
If your scheduled session falls on a public holiday then this session will not take place. Bright Expectations will try to reschedule to another day or default to the next scheduled visit, whichever is your preference. Should you wish to suspend our services while you are away; then I am happy to default to the next scheduled session, however, I would recommend that you utilise those hours to have the beds changed, linen laundered, post collected, house plants watered etc.
Should Bright Expectations need to cancel a scheduled session due to extreme weather conditions; snow, ice, flooding etc. then you will not be charged for this visit. Bright Expectations will try to reschedule to another day or default to the next scheduled visit, whichever is your preference.
Look out for my advert in the Village News Parish Magazine.
Domestic Cleaning & Housekeeping Services: T: 01423 541249 M:07887977259
Should you forget to leave a cash or cheque payment out, please leave enough to cover 2 visits at your next session. If you forget again, don’t worry I will call to arrange payment and to set up a standing order to make it easier for you. Bright Expectations reserves the right to suspend our service/s if payments are not received within our payment terms and/or charge you statutory interest on late payments.
In order to provide a cost efficient, reliable and high quality service there is a minimum service period of 2 hours which is charged at £34. Bookings can be made for a 2 hour session plus increments of 30 minutes thereafter.
Cancellation
Both Bright Expectations & the customer has the right to cancel a scheduled session due to unforeseen circumstances. Bright Expectations require 24 hours notice in respect of a cancellation by the customer; 50% of the agreed fee will be charged should a cancellation occur within 24 hours of the agreed commencement of a session.
Insurance
We have public liability insurance which covers your property up to £1,000,000.
Length Of Contract
Two weeks notice is required should you wish to cancel our services. During your initial visit we will ask you to sign an agreement, stating the dates/frequency of your scheduled sessions, our codes of practice and the fee per visit. If you decide to cancel our services we will then ask you to sign the same agreement to confirm that our services have ended. If you have any further questions, please do not hesitate to contact us.
Bank Holidays ~ Vacations ~ Adverse Weather Conditions
If your scheduled session falls on a public holiday then this session will not take place. Bright Expectations will try to reschedule to another day or default to the next scheduled visit, whichever is your preference. Should you wish to suspend our services while you are away; then I am happy to default to the next scheduled session, however, I would recommend that you utilise those hours to have the beds changed, linen laundered, post collected, house plants watered etc.
Should Bright Expectations need to cancel a scheduled session due to extreme weather conditions; snow, ice, flooding etc. then you will not be charged for this visit. Bright Expectations will try to reschedule to another day or default to the next scheduled visit, whichever is your preference.
Look out for my advert in the Village News Parish Magazine.
Domestic Cleaning & Housekeeping Services: T: 01423 541249 M:07887977259
